If you have any questions, please feel free to ask us by our online chat tool – Tidio, on the right side. We will reply ASAP.

Or you may send emails to us at [email protected]

Here are some solutions to common issues:

How to Choose A Tea Set?

You need to be clear about what kind of tea you want to make. Gongfu tea, sencha, breakfast tea, or afternoon tea?
If you want gongfu tea (especially for lovers of black, oolong, and Pu-erh tea), you can pick from the categories of Chinese tea sets and Gongfu tea sets. Chinese tea sets are all suitable for gongfu tea. Many Japanese tea sets are also for gongfu tea, but their shape is Japanese style.
If you want sencha, please pick it from Japanese tea sets. We have selected the very popular sencha sets and a few vintage tea makers.
If you want drinkware for English breakfast or afternoon tea, please pick it from the English tea sets category. There are many complete tea sets for Earl Grey tea and Herbal tea.

How to Choose The Best Teapot?

The teapot is an essential part of the tea ceremony and a vessel for brewing and serving tea.
The first thing to consider when choosing a teapot is what kind of tea you will serve. If you are serving black or green tea, any pot will do as long as it has a lid that seals tightly and can hold enough water.
However, suppose you plan on brewing oolong, Pu-erh, or herbal, your pot must have a wide opening and an infuser inside or filter holes in the spout so that leaves can be easily added and removed during brewing without spilling over the sides. Pu-erh and oolong teas are a perfect choice for re-steeping, so you should consider filtering the loose leaves in the teapot when pouring the tea.
Most of our teapots are specially designed for Chinese Kung Fu tea and are especially suitable for Oolong and Pu-erh tea.

How to Choose The Best Cups?

When you are shopping for cups, there are many factors to consider. It is essential to know the cup’s material and its durability. The size of the cup also matters and what type of drink you want to put in it.
Those cups have four primary materials: porcelainceramicglass, and bone china. Each has pros and cons, depending on what you need in a cup. For example, porcelain and ceramic teacups are elegant but lack transparency. Glass cups allow you to appreciate the colour, making them perfect for tea drinks but break easily. Bone china is durable and elegant, but the collection value is not as good as porcelain and ceramics. Knowing this, you can choose the best cup for you.

What about The Mugs from teasetbox.com?

Our tea mugs are perfect if you are oolong and Pu-erh tea lover.
Most of our mugs are steeping tea mugs with lids and infusers. Oolong and Pu-erh teas are steeping-resistant teas. They are the perfect choices for re-steeping because they have unique flavours and depths that change with each infusion. The cup lid and infuser are crucial in this tea steeping process.
Of course, our mugs are also suitable for making green, black, white and herbal teas.

Do Tea Sets, Teapots, Cups, Mugs, and Caddies Contain Lead and Cadmium?

Most of the ceramic and glass products on the market have been tested for safety, so as long as they are standard ceramic tea sets, customers can use them confidently. All of our goods are 100% produced by regular manufacturers. And our national standards for ceramic materials have strict limits on the content of heavy metals, so you don’t have to worry too much.

Can’t Select My Country on The Checkout Page?

Currently, we only support the following countries: The United States, United Kingdom, Canada, Australia, New ZealandSingapore, Germany, Austria, Luxembourg, Switzerland, Belgium, FranceHongkong, Denmark, Norway, Sweden, Finland, Ireland. You must be able to find your country from the country drop-down box. If you can’t find it, please get in touch with our online customer service.

How Do I Use Discount Coupons?

coupon 1 FAQ

You can easily use the coupon on the cart page and checkout page.
Enter your coupon code and click “Apply coupon” to use it. Please note that the coupon input box on the checkout page is at the bottom with the words “Have a coupon?“.
Sometimes we set the coupons to be applied automatically, you go to the cart or checkout page, and the coupon code will be applied automatically.

What is The Difference between Free Shipping and Fast Express Shipping?

Delivery times are different. Fast express shipping can deliver faster.
Here’re the couriers for each shipping service:
Free Shipping: 4PX, Yunexpress, and Yanwen.
Fast Express Shipping: DHL, FedEx, UPS, and Yunexpress – YunExpress Registered Priority Service.
YunExpress Registered Priority Service has the same price and delivery time as DHL and FedEx.
For items with a package volume more significant than 60 x 40 x 35 cm, we use Yunexpress Bulky Goods Service Line as a Free Shipping service up to 3 days later than other Free Shipping services, and we use DHL as Fast Express Shipping so that the additional shipping fee is expensive. We highly recommend Free Shipping when you notice the Fast Express Shipping fee is expensive.
We are not the fastest, but indeed very responsible in delivery. If there is a delay problem, we will notify our customers and promptly offer solutions. Please feel free to use it.

How Do I Pay with My Credit Card through PayPal?

Click on the “Debit or Credit Card” button on the checkout page, go to the PayPal page, select the country, fill in the card number, expiration date, CSC, name, and billing address, then click the “Pay Now” button, just like any other online credit card usage.
All your payment-related information is left on PayPal. We never touch any of your credit card information from beginning to end. Please feel free to use it.

How Do I Track My Orders?

We handle orders within 24 hours after receiving them. After completing the order, the system will automatically send the invoice to the customer’s email address, including tracking information. The customer can track the shipment by clicking on the “Track” button in the email to the carrier’s website.
Customers can also go to our order tracking page and fill in the Order ID and Billing email to check the tracking information. However, this way can only check whether we have processed the order, but not the specific logistics information of the parcel.
You can also directly ask our customer service for your order tracking information through Tidio or email.

Shipping and Return?

Shipping: We will handle orders and send tracking information via email within 24 hours. Usually, we will dispatch the package to the courier in 2-3 days. Transit times are full of variables and we can only estimate the time. To give our customers a better idea of the delivery time, you can refer to Shipping Page to get the Total Delivery Time.
Return: We are proud to offer a 30-day return & exchange policy on all items. We accept return & exchange requests that are eligible for the policy. Refer to the Return and Refund page to get the details of the return & exchange policy.
Our products are all exactly as we describe them. We carefully inspect every package before shipping it out. If you are sure that the item pictured is what you like, you needn’t consider a return or exchange. Please feel confident to buy!