FAQ

If you’re wondering how to choose the perfect tea set, you must determine the type of tea you want to make first.

If you prefer Gongfu tea, popular among black, oolong, and Pu-erh enthusiasts, you can select from our Chinese tea sets and Gongfu tea sets. Chinese tea sets are suitable for Gongfu tea, while Japanese tea sets are also great options but feature a Japanese style.

Check out our English tea sets category if you prefer drinkware for English breakfast, afternoon and high tea. We have a wide selection of tea sets for the kitchen and party.

When choosing the best teapot, consider the type of tea you’ll be serving. Any pot with a tightly sealed lid holding enough water will suffice for black or green tea. However, if you plan to brew oolong, Pu-erh, or herbal tea, you’ll need a pot with a wide opening and an infuser or filter holes in the spout so that leaves can be easily added and removed during brewing. Most of our teapots are designed for Chinese Kung Fu tea, making them perfect for oolong and Pu-erh tea.

When shopping for cups, consider the material, durability, size, and the type of drink you’ll be using it for. Our cups come in four primary materials: porcelain, ceramic, glass, and bone china. Each has pros and cons, depending on your needs. For example, porcelain and ceramic teacups are elegant but lack transparency, while glass cups allow you to appreciate the colour but break easily. Bone china is durable and elegant but less collectible than porcelain and ceramic.

Our mugs come in various styles, suitable for coffee and tea. Our coffee mugs are made of bone china, exquisitely crafted, and built to last. Additionally, they are also suitable for drinking tea.

Our tea mugs are ideal for oolong and Pu-erh tea lovers, and most of them come with lids and infusers, making them perfect for steeping-resistant teas. They’re also suitable for making green, black, white, and herbal teas.

We take safety seriously and ensure that our teaware products undergo rigorous testing. Our teaware materials adhere to strict national standards that limit the presence of heavy metals. It means that our customers can confidently use our standard teawares and servewares, knowing they are both safe and high quality.

If you can’t select your country on the checkout page, please note that we only currently support the following countries: The United States, United Kingdom, Canada, Australia, New Zealand, Singapore, Germany, Austria, Luxembourg, Switzerland, Belgium, France, Hongkong, Denmark, Norway, Sweden, Finland, Ireland. Please get in touch with our online customer service if you need help finding your country in the dropdown menu.

To use discount coupons, enter your coupon code on the cart or checkout page and click “Apply coupon.”

Please note that the coupon input box is at the bottom of the checkout page, labelled “Have a coupon?”

Sometimes, we set the coupons to apply automatically, so you may find that the coupon code has already been applied when you reach the cart or checkout page.

Free shipping and fast express shipping differ in delivery times, with Fast Express Shipping delivering more quickly.

Our free shipping services include 4PX, Yunexpress(YunExpress Registered Standard General), and Yanwen.

Our fast express shipping options include DHL, FedEx, UPS, and Yunexpress(YunExpress Registered Priority).

For items with a package volume greater than 60 x 40 x 35 cm, we offer free shipping through Yunexpress Bulky Goods Service Line, which may take up to 3 days longer than other free shipping services. Alternatively, we offer fast express shipping through DHL, which incurs additional shipping fees. We recommend selecting Free Shipping when Fast Express Shipping costs are prohibitively high.

Click on the “Debit or Credit Card” button on the checkout page, go to the PayPal page, select the country, fill in the card number, expiration date, CSC, name, and billing address, and then click the “Pay Now” button, just like any other online credit card usage.

All your payment-related information is left on PayPal. We never touch any of your credit card information from beginning to end. Please feel free to use it.

We handle orders within 24 hours of receiving them. After the order is completed, the system will automatically send the invoice to the customer’s email address, including tracking information.

Customers can also go to our order tracking page and fill in the Order ID and Billing email to check the tracking information. However, this way can only check whether we have processed the order, but not the specific logistics information of the parcel.

We offer a 30-day return policy from the date of delivery. If you are unsatisfied with your purchase, you can return it to us for a refund or exchange. Please note that the product must be unused and in its original packaging.

To initiate a return, please get in touch with us via email at [email protected] or through our online chat tool – Tidio, on the right side. Our customer service team will assist you in the return process.

Please note that the customer is responsible for the return shipping cost unless the product received is defective or incorrect. Once we receive the returned product, we will inspect it and process the refund or exchange accordingly.

For more details, refer to the Return and Refund page.

We take your privacy seriously and use industry-standard security measures to protect your information. Our website is secured with SSL encryption to secure your personal and payment information. We also do not store payment information on our website, as all payments are processed through secure payment gateways.